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About American Glass & Glazing
Location: Myrtle Beach, South Carolina
Employees: 17 employees:
- 3 in leadership, overseeing service, commercial, and restoration divisions
- 1 customer experience manager
- A combination of office admins and field technicians
Type of Business Served: 80% commercial, 20% residential. The restoration division, focusing on multimillion-dollar projects like condominium-wide door and window replacements, represents the largest revenue stream.
Key Results
Quotes in Less Than 20 Minutes
Compared to hours spent per job
Increased Productivity
Freed up leadership to focus on revenue-generating tasks
Real-Time Accurate Job Costing
Improving cost control and decision-making.
Background to Business Operations
American Glass & Glazing operates three distinct divisions: service, commercial construction, and restoration.
Restoration projects, which often span multiple months and involve extensive material coordination, dominate operations.
Before adopting Glazier, the business relied on a mix of tools, including QuickBooks, Google Drive, and Company Cam, to manage operations.
Key Business Challenges
1. Managing Workflows Across Teams
American Glass & Glazing requires a seamless process to coordinate sales, procurement, and installation.
Before Glazier, they used multiple disconnected tools, such as Company Cam for field data and Google Drive for storage. However, moving data between these tools was entirely manual.
DJ would have to spend hours doing repeat, manual administrative work across these softwares to execute a job.
2. Slow and Inconsistent Quoting
Quoting projects, particularly complex commercial jobs, involves assembling data manually from multiple systems.
Estimates often took hours to complete, and the process lacked standardization, which reduced professionalism.
“I’d spend hours just compiling a quote. It wasn’t scalable, and it wasn’t sustainable as we grew” adds DJ.
3. Financial Tracking Difficulties
Tracking job-level costs against budgets was a major challenge.
Financial data was scattered across spreadsheets and disconnected from operational workflows. This made it difficult to identify cost overruns in real-time.
“We didn’t have any live data. If costs went up, we wouldn’t catch it until it was too late.”
Despite the software in-place, American Glass & Glazing’s manual processes created bottlenecks, limiting the team’s ability to scale operations without overburdening staff.
Leadership found that employees, operating at capacity, would often cut corners to save time. They were hitting a glass ceiling and couldn’t take on more work as a result.
Glazier’s Solutions
Here are some of the Glazier features American Glass & Glazing set up to take on the above challenges.
1. Dashboards
Glazier integrates workflows across sales, procurement, and field operations, creating a seamless pipeline from estimates to job completion.
Impact: Eliminates manual data transfers and ensures tasks are automatically pushed through the workflow.
2. Quotes
The automated quoting system preloads cost and pricing data, allowing you to produce estimates quickly and accurately.
Impact: Reduced quoting time from hours to just 20 minutes for commercial jobs.
3. Job Costing
Glazier provides live insights into anticipated versus actual costs, flagging discrepancies immediately.
Impact: Improved financial accuracy and enabled proactive decision-making.
4. Dashboards & Quickbooks Integration
With QuickBooks integration, the team can easily track and reconcile financial data on a job-by-job basis.
Impact: Simplified monthly financial reviews and improved transparency.
Key Outcomes
1. Hours of Manual Work Eliminated
The transition to Glazier eliminated hours of manual work each week, reducing errors and freeing up staff for higher-value tasks.
2. Scalability
With less manual work on the table, American Glass & Glazing scaled its operations without adding headcount, handling more projects while maintaining efficiency.
3. Improved Professionalism
Standardized, branded quotes and invoices improved American Glass & Glazing’s company image, building trust with clients.
“Everything looks consistent now—quotes, invoices, and purchase orders all match, which gives a professional feel.”
4. Better Cost Control
Live job costing enables the team to monitor budgets in real-time and address discrepancies immediately.
“If the cost comes back higher than anticipated, we can adjust before it becomes a problem. and probably the most important – leadership productivity. I spend more time on tasks that grow the business, not just keeping it running.”
Conclusion
Adopting Glazier has revolutionized operations for this commercial glasswork business, allowing it to overcome inefficiencies and scale effectively.
By centralizing workflows, automating processes, and providing live financial insights, the team has unlocked new levels of productivity and professionalism.
For businesses managing complex projects and high volumes, Glazier offers a pathway to scalable success.
Book a call with our team today to see how Glazier can optimize your operations!