Construction has long been considered one of the last great frontiers for digital transformation. For decades, contractors have relied on paper, spreadsheets, and gut instinct - making it one of the most resistant industries to software adoption. But the landscape is changing. Competition is intensifying, less young people entering the trades is causing labor shortages, and inefficiencies are stretching backlogs further than ever.
What we’re witnessing now is a mindset shift. Even owners we talk to who describe themselves as "tech-illiterate" are starting to recognize that the old way of working isn’t sustainable, and are picturing their techs out in the field with iPads. They may not know exactly what the solution looks like, but they know it won’t involve pen and paper.
The challenge is that while the need for technology is obvious, the business impact isn’t always clear. Owners know they should modernize, but they struggle to connect software adoption with real growth in revenue, margin, or cash flow.
That’s where we’ve focused our work. At Glazier, we see the same themes again and again: owners & staff drowning in disconnected systems, duplicate data entry, and jobs slipping through the cracks. At best, these issues eat away at productivity. At worst, they undermine profitability and cash flow.
The truth is that software isn’t just about efficiency - it’s about reshaping the economics of a glazing business. Let me show you how implementing software like Glazier can help your business:
- Win More Jobs. Faster quoting, professional proposals, and automated follow-ups convert more opportunities into revenue.
- Improve Job Throughput & Cash Flow. By moving jobs forward faster, contractors can bill earlier, collect sooner, and finance future projects with confidence.
- Be More Profitable. Margin protection comes from two places: using labor more efficiently in the field, and making smarter decisions at the estimating stage so you’re pursuing and winning the right jobs at the right price.
For Residential Businesses
Win More Jobs
Faster Quote Turnaround = Higher Close Rates
Shops that speed up quoting almost always see close rates rise. Glazier makes that possible in several ways:
- On-site quoting. As one customer put it: “When our techs present a quote on-site, customers usually approve right away. Otherwise, it’s like your Amazon cart — you come back later and decide against it. With on-site quotes, we don’t give customers the chance to change their minds.”
- Same-day office quoting. No more waiting for techs to drive back with paperwork, manually look up pricing, and crunch numbers. Measurements and details flow straight into Glazier, letting the office build and send a polished quote in real time.
- Professional quotes with embedded deposits. Modern customers want speed and convenience. With Glazier, they can accept and pay their deposit online instantly, which automatically advances the job to the next stage. No more chasing payments or reading credit card numbers over the phone.
Embedded AI Assisted Ads
With Glazier, you can set up and run ads directly inside the platform - bringing in new business while finally getting clarity on ROI. Many owners we speak with tell us their current marketing tools or contractors don't give them clear visibility into if their ad spend is actually resulting in leads. Glazier changes this by showing exactly which campaigns turn into real customer leads and closed business.
Improve Job Throughput & Cashflow
Scheduling & Route Optimization = More Jobs, Faster Cash Flow
Glazier’s scheduling module makes it simple to optimize labor with Google integration and built-in route optimization. Techs spend less time driving and more time on billable work. Even squeezing in just one extra job a day boosts throughput and accelerates cash flow - turning better scheduling into real revenue.
Be More Profitable & Waste Less Labor
Improved Office–Field Communication = Fewer Revisits, Stronger Margins
Reworks, revisits, and warranty callbacks are some of the fastest ways to erode profit. Every return trip often means re-ordering materials and sending a tech back out at no extra charge.
Glazier eliminates that risk by creating a single source of truth for every job. Notes, photos, measurements, and specs are all stored in one place - no double entry, no mis-ordering, no techs showing up unprepared.
One customer told us that simply attaching photos to all measurements has drastically cut down on rework, saving both time and margin.
Automated Customer Reminders = Fewer No-Shows, Less Wasted Labor
One small but powerful feature customers love is Glazier’s automated texting. Appointment reminders and “I’m on the way” messages keep homeowners informed and ready when techs arrive.
The result: fewer no-shows, less wasted labor on return trips, and more productive crews in the field.
Consistent Quoting = Protected Margins and Happier Customers
Owners often tell us one of their frustrations is inconsistent quoting. When every staff member prices jobs differently, it eats away at margins and leaves customers confused.
Glazier solves this with templates, defaults, and embedded supplier pricing - ensuring every quote is built the same way, every time. That means owners can trust their team is protecting profitability while also delivering a smoother, more professional experience for customers.
For Commercial Businesses
Improve Job Throughput & Cashflow
Cash flow is one of the biggest challenges we hear from commercial shops. When payments are delayed, it’s harder to finance materials or staff the next project. Stronger cash flow, on the other hand, creates immediate capacity to take on more jobs and grow the business.
On large commercial projects, most of the revenue comes through progress billing - but today that process is often vague, based on meetings, discussions, and rough estimates. With Glazier, billing becomes precise. You can track job progress down to the detail, capture every piece of material received, and log every billable labor hour.
The result: you’re billing the maximum amount you’ve earned as early as possible - accelerating cash flow and giving your business the fuel to scale.
Granular Project Management = A Clear, Billable Picture of Job Progress
Glazier’s interactive floor plan tool lets you track progress at the most detailed level - every single opening. At a glance, you can see what’s been framed, glazed, caulked, waterproofed, flagged etc. with each of these stages being completely customizable and allowing you to assign a percentage complete to each stage. As these steps get completed in the field, job progress updates in realtime.
Rolled up to the project level, this gives you a precise, defensible view of overall completion - so you always know exactly what’s been done and what you can bill for with confidence.
AIA Billing = Bill Everything You’re Owed, On Time
The power of having everything in one system is that billing becomes automatic and accurate. Glazier’s AIA billing module pulls in all purchase orders tied to the job, flags which materials were received within the billing period, and includes all labor hours logged in that window.
That means you can confidently bill for every piece of material delivered and every hour of labor used - without the guesswork. And because time tracking feeds directly into project management, you also see in real time how actual labor is trending against your estimates, giving you both faster billing and sharper visibility into profitability.
Approved Change Orders = Never Miss Billable Work
Change orders are one of the easiest ways for money to slip through the cracks. We often hear from shops that they’ve started work on changes before approval - risking payment if the GC pushes back - or worse, they’ve forgotten to bill for change orders that were already completed.
Glazier eliminates that risk. As soon as a change order is approved, it automatically flows into your Schedule of Values. Nothing gets lost, nothing gets left unbilled - which means stronger cash flow and full confidence you’re capturing every dollar you’ve earned.
Be More Profitable & Waste Less Labor
Protect Margins with Real-time Job Costing & Project Completion Stats
As mentioned in the previous section, Glazier’s geolocated time tracking gives project managers live visibility into how labor is tracking against the estimate. Every estimate can be built with cost codes for labor and materials, tied directly to both committed and received purchase orders as well as different types of labor in the field.
In most shops, being over budget and behind schedule feels like the status quo - because progress data is imprecise and delayed. With Glazier, you see the truth in real time. If a certain type of opening is taking longer than expected, or if you’ve completed only 30% of the work but already burned 40% of the labor, you know instantly. That visibility lets you correct mistakes fast and protect margin before it’s too late.
You also cut down on costly demobilizations. By keeping an accurate picture of what’s been done and what remains, crews don’t waste time revisiting job sites unprepared. The result: labor is used as efficiently as possible, and projects stay profitable.
For All Businesses
Win More Jobs
Automated Quote Followups = Win More Jobs With No Additional Effort
One customer told us that with his old system, he had stacks of quotes that never got a single follow-up. With Glazier, automated follow-ups go out automatically - and he’s now closing a meaningful percentage of jobs that would have otherwise slipped through the cracks. It’s extra revenue with zero extra effort.
Be More Profitable
More Visibility = Smarter Decisions That Drive Profit
One of the biggest challenges we see is that many shops simply don’t know what they don’t know. When you’re running mostly on spreadsheets and accounting software, it’s almost impossible to get the kind of business insights that truly move the needle.
Glazier changes that. With clear dashboards and reports, owners can finally answer the questions that actually impact their bottom line:
- Which estimators and salespeople are bringing in the most business - and which aren’t pulling their weight?
- Which technicians are the most efficient, and where are we losing hours?
- What types of jobs are actually the most profitable, and where are we wasting time bidding on low-margin work?
- Which customers are worth prioritizing because they drive the most revenue?
- How much am I really spending with each supplier - and where do I have leverage to negotiate better pricing?
Armed with these insights, shops can double down on what’s working, cut what isn’t, and make smarter, faster decisions that directly improve profitability.
Smart Estimates = Data-Driven Pricing That Protects Your Margins
When you build an estimate in Glazier, the system doesn’t just pull in templates and defaults - it actively learns from your history. Based on customer, job type, and past win rates, Glazier will flag if your markup is higher or lower than what you’ve typically won. That means you’re no longer guessing. Instead, you’re making informed decisions that both improve your odds of winning the job and protect the margin you care about once it’s won.
Improve Job Throughput & Cashflow
Workflow Automations = Faster Jobs, Happier Customers, Stronger Cash Flow
A common reason shops turn to us is because their manual, disjointed processes create bottlenecks. A slow quote, a missed PO, or a delayed submittal can stall an entire project — frustrating customers, blowing timelines, and costing real money.
Glazier fixes this with custom stages and workflow automations that keep jobs moving without constant babysitting. When a payment is received, the job automatically advances to “On Order”, for example. When materials arrive, it can move to something like “Schedule for Fabrication.” All steps are customizable, with customizable triggers that keep each step flowing to the next.
The result? Jobs move faster, customers stay happier, and you get paid sooner - freeing up bandwidth to take on even more work.
The Bottom Line
The glazing industry is at an inflection point. For decades, pen and paper, gut feel, and manual processes were “good enough.” But that’s no longer the case. Labor is scarce, competition is fierce, and backlogs are growing. Owners who continue to run their business the old way are putting growth - and profitability - at risk.
Implementing software isn’t just about convenience anymore. It’s about whether you can compete. The companies embracing tools like Glazier are winning more jobs because they respond faster, billing sooner because they track work in real time, and protecting margins because they finally see where labor and materials are slipping away.
In today’s market, efficiency isn’t a nice-to-have - it’s the difference between scaling and stagnating. The shops that modernize will be the ones that grow, attract talent, and outlast their competitors.
