Glass Man & Sons Replaces Paper Chaos with Scalable Systems

Background to Business Operations

The Glass Man & Sons is a California-based glazing company in the process of transitioning to a more scalable and system-driven operation. Previously, much of the company’s workflows relied on paper-based processes and manual checks, including contracts, job tracking, and purchase orders. These paper-based practices made it difficult to maintain visibility across teams and introduced room for error, particularly when juggling job volume, compliance, and cash flow.

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Sandra, who oversees finance and operations, sought out Glazier to centralize key workflows and reduce the administrative load on herself and her staff.

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Reducing Paper, Increasing Visibility

Sandra emphasized how Glazier has reduced paperwork and improved communication between field and office:

“It has cut down on paperwork. It’s much easier for our crews in the field to get information back to us.”

Glazier has centralized project information in one place. Sandra described how she and her team are gradually shifting from paper-based confirmations to a fully digital workflow.‍

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Reducing Errors, Improving Accountability

Sandra highlighted how Glazier can help eliminate costly ordering mistakes by digitizing the PO confirmation process:

“This is awesome… I can have the PO on one side and the vendor confirmation on the other. I wouldn’t need any paper at all.”

She pointed to a $1,500 sliding door that was misordered—a mistake that Glazier's PO confirmation workflow is designed to prevent. Even one prevented misorder per month at $1,500 can save $18,000 per year in wasted materials, rework labor, and reputational damage.

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Built to Support Succession and Scale

Sandra joked:

“Eventually, the Glass Man and his wife are leaving.”

Her focus now is getting systems in place that allow the next generation to thrive. From inventory control to quote consistency, she sees Glazier as key to setting up her team for long-term success—and giving herself more flexibility:

“It came along at exactly the right time... More than anything else, it can get me out of the office more often.”

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Support That Feels Like A Partnership

Sandra praised the responsiveness of the Glazier team, especially in working through nuanced issues:

“It actually feels like a partnership,” she said. “If you have anybody in California that wants to head down this path, I won’t say horrible things about it,” she joked.

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Want to see how Glazier can help you transition from paper to scalable systems?

Book a demo: https://glaziersoftware.com/book-a-demo

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