Lore L Replaces Paper Chaos With One Simple Platform

Background to Business Operations

Lore L is a residential and commercial glass contractor juggling service calls, installations, and custom shower work. Before Glazier, their processes relied on paper, leading to inefficiencies across quoting, purchasing, and job tracking. Jeff Miller (President) and Dallas Miller from Lore L needed a modern solution to streamline operations and reduce errors.

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Problem: Disconnected Systems, Slowed Responses

Before Glazier:

• Operations were spread across Microsoft Access, Excel, and paper files.
• Simple customer service calls required digging through boxes in storage.
• Purchase orders for even basic shower jobs took 30–45 minutes to complete.
• Job photos were saved in random folders and hard to locate later.
• Work tickets were managed manually on paper, slowing down internal coordination.

“We were doing everything in different places—Access, Excel, paper—and it worked… but it wasn’t made for glass.” – Dallas Miller

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Solution: Centralized Job Management

By centralizing key workflows, Glazier eliminated most manual steps:

• All quotes, orders, job notes, and photos are tied to each job.
• The job timeline allows any employee to see when a quote was sent, what was ordered, and what’s pending—without interrupting coworkers.
• Purchase orders can now be created faster, with product info, photos, and supplier docs attached in a few clicks.

“The timeline shows the full story. You don’t have to ask five people what happened—you can just see it.” – Dallas Miller

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ROI Highlights

1. Time Saved on Daily Tasks

Purchase orders now take 15–30 minutes instead of up to 45:

“It’s just a couple clicks now. That alone sold us on Glazier.” – Jeff Miller

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Quoting small glass jobs is now immediate, using saved templates:

“Someone calls in needing 5 pieces of 24x36 glass—we quote it in minutes. It used to mean flipping through price books.” – Jeff Miller

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Customer follow-ups are faster and more consistent, thanks to quote reminders:

“The professionalism of the quoting process is night and day compared to what we were doing before.” – Jeff Miller

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2. Purchasing: A Key Pain Point Resolved

The original reason Lore L started searching for software was inefficiency in purchasing. Now:

• Quotes flow directly into purchase orders.
• Saved templates and scanned JPEGs are easily attached.

“Just ordering one shower door used to be a mess of paper. Now the info’s already there once we win the job.” – Jeff Miller

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3. Job Photos, Proof, and Documentation

• Photos are now uploaded straight into the job record.
• This enables better dispute resolution
• It also reduces errors and miscommunication between sales, install, and purchasing.

“Before, installers would take photos and dump them on a shared drive. You’d never find them again.” – Dallas Miller

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4. Looking Ahead: Field-Ready Estimating

• They're especially excited for the Shower Builder tool to evolve for field use.
• Goal: estimate onsite with real-time pricing, visual drawings, and customer approval in one visit.

“If I can take my iPad, build it on site, and get a price right there—that’s a huge win.” – Dallas Miller

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Final Thoughts

“Rami didn’t let us slack off. He kept us accountable in a good way—and that’s what got us moving.” – Jeff Miller‍

“It’s just a better way of doing business. Cleaner quotes, faster purchasing, and it all ties together.” – Dallas Miller

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Want to see how Glazier can help you streamline your operations?

Book a demo: https://glaziersoftware.com/book-a-demo