Brad’s Glass Company Saves An Hour Per Quote

Background to Business Operations

Brad's Glass Co is a glass company based in Jacksonville, FL, specializing in a wide range of glass services for residential and commercial properties.

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A Clear Goal: Total Visibility and Centralization

Chris and his small but experienced team at Brad’s Glass needed a system that could do it all: quoting, tracking, purchase orders, and field coordination — without pulling them away from running the business.

“There’s really only four of us in the office… We do all our jobs cradle to grave.”

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Glazier’s Solutions

They were using a partially built internal tool — but when that effort stalled, they turned to Glazier.

“We decided we were going to scrap it and just get something complete.”

Here's how Chris from Brad's Glass thinks Glazier has helped.

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1. 45–60 Minutes Saved Per Quote

Before Glazier, quoting was fully manual. Now, templates, saved customer info, and historical data make every new quote faster and more consistent.

“We used to type everything in by hand. Now we have templates. I’d say it saves us 45 minutes to an hour per quote.”

If the team creates just one quote per day, that’s 250–300 hours saved annually. The real gain? Not working weekends anymore.

“I’m not here stuck on the weekends, at night, by myself trying to finish something because everyone else had to get home. That has to be done by tomorrow either.”

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2. Field Coordination That Just Works

With phones issued to the crew and Glazier rolled out in the field, communication and clarity are way up:

“Guys can pull up in their phone in the app — they already have the location of where they need to go and a general idea of what they’re doing, plus contact info in case someone’s not there.”

Instead of snapping photos and texting notes back to the office:

“They put pictures and notes directly into the account.”

Chris estimates this alone saves 15–20 minutes per service call. Multiply that by a few calls a day per tech, and you're saving multiple hours a week across the team.

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3. Easy Adoption — Even for “Old School” Techs

Despite initial skepticism about tech adoption:

“We were pretty terrified [about technician adoption].. we have two old-school guys, but they didn’t have a hiccup with it. First time we sent them out, they took pictures and put notes in — it hasn’t been an issue.”

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4. The Future of Commercial Job Tracking: Floorplan-Based Visibility

Though still early in adoption, Brad’s Glass sees tremendous potential in Glazier’s floorplan feature — especially for complex commercial jobs where sequencing, communication, and change tracking can make or break profitability. Historically, the team juggled multiple physical plan sets between office, shop, and field — often losing key notes or dealing with outdated markups.

“We always have a real hard time keeping up with more than one set of plans… they end up in the dash of someone’s truck with coffee on them.”

With Glazier, those problems fade. Uploaded floorplans can be annotated, pinned, and tracked in real time — providing a single source of truth across departments.

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Want to see how Glazier can save you 45-60 minutes per quote?

Book a demo: https://glaziersoftware.com/book-a-demo