Palmetto Saves 2–3 Hrs Daily, Wins More Commercial Jobs

Background to Business Operations

Palmetto Glass is a growing glass company focused on both residential and commercial projects. As demand increased, Gregg (Owner) found himself buried in paperwork, struggling to keep up with bids, documentation, and follow-ups.

With limited time and growing complexity, the team needed a system to streamline their workflows, enforce process discipline, and prioritize time for higher-value commercial work.

Glazier became the backbone of that transformation.

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2–3 Hours Saved Daily → More Commercial Revenue

Before Glazier, Gregg was buried in paperwork and constant follow-up.

Now?

“I used to work 11-hour days. Now I go home at a decent time.”

That time has translated into real impact. Gregg went from spending just 5–10% of his time on commercial bids to now spending 50–60% of his time on them.

That’s the difference between missing opportunities and consistently pursuing higher-value work.

At 2.5 hours/day saved, that’s over 600 hours/year—time now reinvested directly into growth.

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Photo Capture Prevents Costly Errors

Glazier’s mobile app forces discipline in the field:

“If I get a ticket back and there are no pictures—it’s a problem. You must have pictures of every job.”

This photo record has helped catch mistakes that would otherwise get missed:

“There was one where I saw muntins sticking in the window, but it wasn’t in the notes. Having the pictures alone makes quoting much easier.”

Photos, checklists, and enforced measurement fields ensure jobs are documented properly—and costly errors avoided.

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Follow-Up Wins Jobs

Backlogs used to mean lost leads—papers would pile up, and calls wouldn’t happen.

“Just the idea that we were able to go into Glazier and follow up with these people… Those stacks of paper would never even get a callback.”

With Glazier, follow-up reminders and quoting automation mean more opportunities are captured and closed. It's helped keep their growing backlog under control—even as lead volume surged.

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Inventory Tracking Reduces Waste

Gregg’s team is now starting to use Glazier to prep inventory management for their move into a larger facility.

“We’re populating what we have on hand. When we go to estimate, I want to see what’s on hand. If I can draw down stock instead of ordering new—that’s ROI.”

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Glazier Is Embedded in the Way They Work

From technician onboarding to process enforcement, Glazier is now part of Palmetto’s operational DNA.

“If you want to work here, you have to have Glazier in the field.”

 “You must have pictures. You must do measurements.”

Every part of the job—from quote to install to follow-up—is standardized and digitized.

“We’re moving into a bigger building. None of this would be possible without Glazier.”

 “What would happen if I didn’t have Glazier? How would I do this? I don’t know how businesses do it.”

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Want to see how Glazier can help you save time and win more jobs?

Book a demo: https://glaziersoftware.com/book-a-demo